|
News from PSA
PSA Behavioral Health Agency awarded three-year CARF accreditation!
By Cassie Leavitt, Chief Operations Officer
(Phoenix, AZ) — (10/30/09) — CARF International announced that PSA Behavioral Health Agency has been accredited for a period of three years for its Supported Living, Outpatient and Community Integration (Art Awakenings-Maricopa County) programs. This is the first three-year accreditation that the international accrediting body has awarded to PSA.
This accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows the organization’s substantial conformance to the CARF standards. An organization receiving a Three-Year Accreditation has put itself through a rigorous peer review process and has demonstrated to a team of surveyors during an on-site visit that its programs and services are of the highest quality, measurable, and accountable.
CARF is an independent, nonprofit accrediting body whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process that centers on enhancing the lives of the persons served. Founded in 1966 as the Commission on Accreditation of Rehabilitation Facilities, and now known as CARF, the accrediting body establishes consumer-focused standards to help organizations measure and improve the quality of their programs and services.
For additional information, contact Cassie Leavitt, COO at 602-995-1767.
CARF Update - June 2009
By Cassie Leavitt, Chief Operations Officer
CARF will be coming back to PSA September 14-16, 2009 to complete a re-survey. Last year we obtained a one year accreditation and are hoping to obtain a three-year after the re-survey.
The process will be similar to last year. There will be two surveyors who will be reviewing our programs, policies and procedures and interviewing staff, clients and stakeholders to determine if PSA as an agency is meeting the CARF required standards.
As an agency, we continue to work diligently to meet the standards and we would be very interested in your feedback and/or participation.
If you are interested in participating, please feel free to contact your supervisor, clinician, or contact Donna Jenni or Cassie Leavitt @ 602-995-1767. To find out more about CARF, please visit their website at www.CARF.org
Semi - Annual PSA Client Satisfaction Survey
By Kevin Eccleston, Director of Quality
During the 4th Quarter of 2009, PSA administered the second PSA Client Satisfaction Survey to gather input from the people who receive services through our Agency, to improve satisfaction and publish the results for all stakeholders. This survey was offered during client/artist meetings at each PSA location during the months of October. There were 114 responses representing 18% of the total PSA census. Of 8 reporting sites/locations, 6 of them or 75% scored positively between 1 & 2. The target is 85% of reporting sites/locations. The overall Agency average for the 1st Quarter of 2009 was 2.10, slightly above the target range between 1 & 2. The level of satisfaction decreased from 1.89 to 2.10 since last survey, but is still indicative of positive satisfaction. Possible explanation for the slight decrease may be the non-standardization of survey implementation between service locations, the recent service reductions for our Non-Title 19 artists at our Art Awakenings program, and the increased enforcement of program rules regarding substance abuse and non-smoking apartments in our SILPAH programs. To minimize any future inconsistency in survey implementation, a designee from Quality Management will present and distribute at all locations for future satisfaction surveys. If you would like to see the Statistics please click HERE
.
.
|
