The Recovery Services Department supports our PSA community members in their desire to live meaningful and productive lives by inspiring hope and providing person-centered, peer-involved recovery support services.

The Department of Recovery Services was officially established in May, 2011.  The main goal of the department was to establish within PSA, a sense of support and awareness of the reality that recovery is truly a possibility for all.  The Recovery Support Specialist (RSS) is the catalyst for establishing this goal throughout all PSA programs.  The role of the RSS is to help people become, and stay, engaged in the recovery process by acting as models of hope gained through experiential knowledge. Sharing and listening are the main tools of the RSS.  There are four types of social support services, which the RSS utilizes in working with his/her peers:

  • Emotional:  Demonstrating empathy, caring, or concern to bolster a person’s self-esteem and confidence;
  • Informational:  Sharing knowledge and information including life and/or vocational skills;
  • Instrumental:  Providing concrete assistance to help others accomplish tasks; and
  • Affiliational:  Facilitating contacts with other people to promote learning of social and recreational skills, create community, and acquire a sense of belonging.

Through these services the basic concepts of recovery – support, hope, education, personal responsibility, and self-advocacy – are shared with peers in order to empower them to attain a meaningful and gainful life beyond the constraints of a mental illness, substance abuse disorder, or both.  As a Recovery Support Specialist a peer acts as a guide or mentor in helping people find within themselves their own resources, thereby empowering people to reach their hopes and dreams.  Learning personal responsibility and gaining self-sufficiency are integral part of the recovery journey.  

The Recovery Services Department philosophy is based on the following values:

  • Keeping recovery first by placing recovery at the center of the effort and basing goals on the strengths and resiliency of the individual rather than the pathology of illness;
  • Honoring cultural diversity and inclusion;
  • Ensuring that recovery is seen in the Agency as a participatory process, including peers in all aspects of the organization;
  • Recognizing the authenticity of peers helping peers through the power of example, hope, motivation, and mutuality; and
  • Building leadership abilities among members of the recovery community.

Peer Employment Training

As an additional way to promote the recovery message, PSA is certified to offer Peer Employment Training in order to provide an opportunity for participants to become peer support specialists.


Peer Support Specialist Training (PSST)

Would you like to make a difference in other peoples' lives?

Would you like to use your life experience with mental illness or substance abuse disorder to share hope with others in their own recovery?

If you answered "Yes", then Peer Support Specialist Training (PSST) with PSA may be your next step towards a meaningful and rewarding career as a Certified Peer Support Specialist (CPSS)!


PSA Behavioral Health Agency offers a comprehensive 48 hour training program for participants to become certified with the State of Arizona as Certified Peer Support Specialists. CPSSs provide strength, hope and recovery support services to participants with mental health and/or substance abuse issues. We strengthen the learning experience such that our small training groups of participants from diverse backgrounds feel supported and positive about their learning experience.

View the Training Outline to learn more.


Participants must be enrolled in one of PSA's programs and be currently SMI Title XIX or Non-Title XIX with AHCCCS. Participants must have a GED or higher level of education. Participants, as peers, must self-disclose and be ready to share their own mental health and/or substance abuse journey with class and peers.


Information is updated frequently on this website for new PSST - CPSS classes. Classes are offered in Phoenix. Contact the Recovery Services Department for an application or more information.


The PSST program is overseen by Charlotte Webb, Chief Recovery Officer. She can be reached at or 602-995-1767.


Classes often fill up well in advance of the training day - please submit your application as soon as possible. Please view the below flyers for more information on the class and referral process.

Maricopa County

PSST Training May 2018               PSST Course Outline

Bring completed application to B130 Recovery Services or email to: Classes hosted at PSA: 2255 W Northern Ave., Phoenix, AZ 85021


Make an appointment and we’ll contact you.

PSA Behavioral Health Agency Copyright 2017